- Background: Successfully delivered IT infrastructure support that included network management, application and data center hosting management along with end user computing support for a leading Managed Service Provider serving 50+ end customers.
- Challenges: Multi Vendor Infrastructure, Higher cost of resource acquisition, CMDB and access complexities, numerous escalated incidents, longer average time to repair, multiple SLA failures.
- Solution: Suitable skilled technology resourcing, deployment of ServiceNow to manage centralized CMDB, ITIL based service delivery covering incidents, alerts, user issues etc. within a single dashboard along with inventory for one touch device access.
- Results and Benefits: Lower downtimes, Enhanced infrastructure capacity, and optimized resource utilization for seamless operations. This in turn drove end customer’s IT spend to a better value, shorter ROI and business efficiency.
- Conclusion: Showcased expertise in delivering large-scale IT integration projects cost-effectively.
