- Background: Our customer is a mid-sized financial institution in US having IT infrastructure with Cisco-based network, Microsoft productivity tools, Cloud Apps using mix of AWS and Azure and Avaya for UC and Collaboration.
- Challenges: Network reliability with frequent downtimes, Application Issues such as Microsoft tools outages, hybrid cloud integration difficulties, compliance challenges. Collaboration Inefficiencies: Avaya UC call drops, low feature utilization. And Resource Constraints: Overburdened IT staff, no centralized support model.
- Solution: Network Optimization: We redesigned WAN with Cisco SD-WAN, real-time monitoring along with QoS implementation. Deployed 24/7 IT Support with centralized helpdesk, strategic account management and quarterly IT audits. For cloud based infra we optimized Microsoft environment, seamless AWS/Azure apps integration along with compliance monitoring. We also improved Avaya call quality through network QoS, and utilization through user training for advanced features.
- Results and Benefits: Our solutions has resulted in a 95% reduction in network downtime, 30% faster application load times, and 99.9% UC system reliability. Security incidents dropped by 40%, with zero critical audit findings. Efficiency improved significantly, reducing the internal IT workload by 50% and allowing the team to focus on strategic initiatives. These enhancements have ensured seamless banking operations and strengthened compliance.
